This article will serve as a lighter solution to grabbing log files for our support desk to better troubleshoot your issues. The main purpose of this article is to quickly create a .zip file that contains useful information for our support team including crash dumps, log files, user settings for Squad. We will also explain what each command you are running does as to better educate the less tech-savvy users as well as provide peace of mind in case any of it seems malicious.
1. Open the command prompt as an Administrator, to do this open your start menu, type cmd, and right click Command Prompt, then choose "Run as administrator"
2. Next, we will run 2 commands that need to be run in order, you can copy and paste (right-click in the command prompt) these:
A) OPTIONAL
wevtutil epl Application %localappdata%\SquadGame\SquadEventLogBackup.evtx /ow
This command has Windows Event Viewer export your application log and saves it to the same folder Squad saves its logs and settings under. This log will contain information about any other application you have run as well but may show us if one of those caused an issue.
B) REQUIRED
(Windows 10 only)
powershell "Compress-Archive %localappdata%\SquadGame %homepath%\desktop\SquadLogs.zip" -Force
{Windows 7 will require you to open Powershell instead of CMD"
Compress-Archive "%localappdata%\SquadGame %homepath%\desktop\SquadLogs.zip" -Force
This command is having windows open Powershell(a more powerful version of command prompt) and having it zip the folder where Squad keeps its log files and then save it to your desktop. The -Force switch is added so that if you ever need to run this a second time it will overwrite the original file
3. After you have run the command, you will have a SquadLogs.zip file sitting on your desktop
At this time you will need to upload this zip file to an external hosting source such as google drive or dropbox and share the URL with us as google is blocking zip files with these file types inside of them.
https://www.google.ca/drive/